Shipping Policy

Last Updated: April 13, 2026

US Local Warehouse Shipping:
We ship from our warehouse located in the United States.
We deliver only to the Continental United States (48 contiguous states).
We do NOT ship to Alaska, Hawaii, U.S. territories, or international destinations.

Order & Shipping Time

Order Handling Time: 1-2 business days (Mon-Fri)

Transit Time: 5-10 business days (Mon-Fri) to the USA

Order Cut-off Time: 5:00 PM (EST)

Shipping Fee: ALL PRICES ARE FREE SHIPPING

Free Shipping Policy

All products on our website include FREE standard shipping to addresses within the Continental United States.

Important Note: All displayed prices already include shipping costs. You will never be charged additional shipping fees at checkout.

Tax Policy

All prices include all applicable taxes for delivery within the Continental United States. No additional tax will be added at checkout.

Non-Delivery Areas

We are unable to deliver to the following locations. Orders placed with addresses in these regions will be automatically cancelled and refunded:

Alaska (AK)
Hawaii (HI)
Puerto Rico (PR)
U.S. Virgin Islands (VI)
Guam (GU)
American Samoa (AS)
Northern Mariana Islands (MP)
All other U.S. territories and protectorates
International destinations
APO / FPO / DPO military addresses

Order Processing

All orders are processed within 1-2 business days (Monday-Friday) after receiving your order confirmation email.

Orders placed after 5:00 PM (EST) will be processed on the next business day.

During peak seasons or promotional periods, processing times may be slightly extended.

Address Verification

It is the customer's responsibility to provide an accurate, complete shipping address within the Continental United States. We are not responsible for:

Orders shipped to incorrect addresses provided by the customer
Undeliverable orders due to address errors
Orders returned to sender due to being outside our delivery coverage

If an order is returned to us due to an invalid address or being outside our shipping zones, we will issue a full refund for the product cost.

Order Cancellation for Non-Serviceable Areas

If an order is placed with a shipping address outside our delivery coverage, we reserve the right to:

Cancel the order immediately
Issue a full refund to the original payment method
Notify the customer via email regarding the cancellation

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your package's progress on the carrier's tracking portal.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact our customer service team within 7 days of the estimated delivery date:

Email: support@petsee.com.cn
Phone: +1 (831) 220-4813
Address: 350 NORTHERN BLVD STE 324-1331, ALBANY, NY 12204
Support Time: Mon-Fri, 9:00 AM - 6:00 PM (EST)
US Warehouses

We fulfill orders from the following authorized US fulfillment warehouses:

CA |Warehouse

Address: 2000 W Baseline Rd, Rialto, CA 92376

NJ |Warehouse

Address: 1950 River Road, Burlington, NJ 08016