Return/Refund Policy
Return & Refund Policy
Your satisfaction is our priority
30-Day Return Policy
PETSEE offers a 30-day return window for unused items in original packaging.
We do not charge any restocking fees.
Cancellation Policy
- Before Shipment: Full refund will be issued.
- After Shipment: Cancellation unavailable; please follow the return process.
Return Eligibility & Conditions
To be eligible for a return, items must be unused, clean, and in original packaging for pet hygiene and safety reasons.
Return Shipping Cost
Customers are responsible for return shipping costs for non-quality issues (e.g., change of mind).
Returns due to product defects or shipping errors will be covered by PETSEE.
Restocking Fee
We do not charge any restocking fees for any valid returns.
Return Requirements
- Must be returned with original packaging + all accessories
- Item must be cleaned prior to return
- Quality issues: return shipping covered by PETSEE
- Personal reasons (change of mind): return shipping covered by customer
Non-Returnable Items for Hygiene Reasons
- Opened or used consumables: filters, refills, desiccants, waste bags
- Opened or used pet litter, grooming tools, toys, and mats
- Any product that has been used or cannot be safely sanitized
Return & Refund Process
1
Submit Request
2
Approval
3
Return Shipment
4
Inspection
5
Refund Issued
Refund Timeline
- Refunds processed within 7–10 business days after inspection
- Card refunds may take an additional 3–30 days to show in your account
Important Notes
- All returns require prior approval from customer service
- Return to our designated address only
- Third-party purchases must be returned to the original retailer